Terms & Conditions

Terms and Conditions

Payment Methods 

Payment through SagePay’s secure 128 bit server.  We do not process your payments on site – we have integrated SagePay’s secure server into our checkout system to give you the very best in security and payment protection.

Carriage Destinations and Insurance 

We ship worldwide using a variety of postal services and couriers: -

Typically our standard UK Postage is by Royal Mail 1st and 2nd class postal services which includes a level of insurance that will generally cover your order against losses upto and including the value of your order.

Bigger orders, and orders over a certain value are generally sent with enhanced insurance either by Royal Mail’s flagship products or by our account courier UKMail.  Again, this insurance will generally cover your order against any losses upto and including the value of your order.

Guaranteed Next Working Day UK delivery is by the Royal Mail Special Delivery service, which also includes insurance for goods up to £500.00 in value, or by UKMail which will cover your parcel upto the value of the contents within.

Deliveries to Europe will be dispatched by Standard Internation Delivery which includes compensation for losses up to a maximum of £32.00. Also available is the Royal Mail “International Signed For” service. A tracking number will be supplied and insurance is also included up to a maximum of £34.00. 

For International deliveries over the value of £34.00 please select the Airsure service which has insurance included for goods up to £500.00 in value.

For lost or damaged goods in transit: - We will always assist with insurance claims and will replace/refund once the carrier confirms the claim is valid. Insurance claims against couriers can take 4-6 weeks to complete - please be patient.

Legal Disclaimer

Technical Help 

Console Central supply parts and components to the trade and public.

It is our understanding that if a consumer is purchasing parts from us that they will be conversant with Video Games Console/Computer repair.
That said, we are a business that wants to encourage the development of the repairs industry and in line with that we are happy to offer limited technical advice. If you are difficulties with installation of our parts, please contact us by email on info@consolecentral.co.uk detailing your issues and we will endeavor to assist you in a timely manner.
If you damage our parts by way of incorrect or incompetent installation, your order will not be refundable.

Fraud Policy

Parts that we supply are always fully tested prior to dispatch and are generally security marked for identification.  Any attempt to defraud Console Central by returning parts that we did not supply, or any kind of credit/debit card chargeback fraud will be reported to the relevant authorities and civil claims raised for our losses.

Repair Services

Here at Console Central we pride ourselves on the quality of our repairs.  When you send your machine to us, you can be quite certain that it will be looked after, and will not be exposed to any amateur or incompetent technicians unlike some of the other businesses in this industry.

**No Fix No Fee Guarantee

In line with our confidence in our repair ability and the quality of the parts we stock, we are able to offer a ‘No Fix No Fee’ repair service.**

This guarantee essentially means that if you submit to us a genuine repair for our consideration, then you will not have to pay for the service if we are unable to complete a repair of the fault successfully.**

**As with almost all consumer electronics, manufacturers will apply warranty void/tamper seals to machines.  If your machine does not have these original seals intact, then any unsuccessful repair attempt will incur a £25 flat rate charge + return postage costs.  This includes machines that have non-original seals intact that have been applied by other repair businesses.
The only exclusion to this, is if your machine has one of our own seals as we can use this to verify the machine’s history.

***Unsuccessful repairs that qualify for our ‘No Fix No Fee’ guarantee will be subject to a flat-rate postage cost of £12.99~

Although we try to avoid it, data loss can sometimes be inevitable during the repair process depending on the type of fix required.  We advise all customers to back up any files of value before sending in assets.  Console Central UK accept no liability for loss of data.

Here at Console Central we welcome any feedback, suggestions or comments. Please direct contact of this nature to info@consolecentral.co.uk

**LAST UPDATED 3.3.15**