We want every item you purchase from us to match your expectations. In fact, we are so confident about our products, our prices and our customer service that we apply our unique ‘Console Central UK Satisfaction Guarantee’ to every order.
This means that if you are not completely satisfied with your order – for whatever reason – you can return it to us.
This returns policy does not affect your rights under the Consumer Contracts (Information, cancellation and Additional Charges) Regulations 2013 which are explained below.
Our Returns Policy
We simply ask that you follow these guidelines to help us process your return as quickly and efficiently as possible:
- Please keep your order reference to hand. This confirms your original order and gives us the necessary details to authorise the product’s return.
- Contact our Customer Service Team on (0843) 886 3996 (or email [email protected]). We will then send you a Return Authorisations Sheet which needs to be attached to the item(s) to be returned.
- Agree a convenient time for your item(s) to be picked up by one of our couriers (if the item is faulty or does not function as intended). Alternatively, please arrange to ship the item to our premises.
(If the package has been unpacked) re-package it to ensure that it is being returned in its original condition.
- Obtain a ‘Proof of Return’ receipt from the Courier.
That’s it! We can take it from there.
Our Returns policy is quite straightforward but there are a number of conditions that we ask our customers to comply with before applying:
It is your responsibility to request a return. If you don’t tell us you want to make a return, we don’t know. Once you do tell us, we will do everything we can to action it.
If you have not requested a return within 14 days of receiving an order, we will have assumed that you are intending to keep it and we will not authorise a return.
We always refund the payment according to how the original purchase was made and aim to do so within 72hrs of the return being received by us.
Returned goods are liable for a 20% handling and repackaging charge if the order is not returned in its original, unopened packaging. This charge will be subject to our inspection of the returned goods.
Delivery surcharges (Next Day or Saturday delivery for example) will not be refunded.
Replacement products are dispatched immediately after the returned goods have been received by Console Central UK.
Items that develop a fault within a reasonable timeframe are eligible for a replacement or a refund. Delivery costs (provided they are reasonable) are also reimbursed for faulty items. Please Customer Services Team on (0843)886 3996 if you believe your item has developed a fault. Please note that if your item is not a new item and is a replacement part from a used machine, this reasonable timeframe will vary and is subject to what we consider to be reasonable given the type of item and what one could reasonably expect in terms of it’s lifespan.
Custom-designed/made to order products are excluded from our Returns policy. Such products can only be returned in accordance with your legal rights.
Finally, please remember that notifying us of your intention to apply for a return, saving the delivery paperwork and keeping the order in its original packaging will help both you and Console Central UK to process the return quickly.
If you have any questions about our Returns policy please telephone us on (0843) 886 3996 or email us at [email protected]
Right To Cancel Under The Consumer Regulations
We have explained below how you can exercise your right under the Consumer Regulation to cancel your contract with us.
Please note that in many cases our own returns policy may be applicable or may be more suitable for your requirement.
You have a right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and dictated by you acquires, physical possession of the goods.
For any queries regarding this return policy, please email us at [email protected]