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Frequently Asked Questions
How long do orders take to ship
As a general rule, most orders leave our facility within 3-5 business days of the order being made.
Are there any exceptions to the standard dispatch time?
Yes, during peak times or for next-gen consoles (Predominantly PS5 or Xbox Series X), the dispatch time might differ. We'll keep you informed if any exceptions apply to your order.
Can I track my order's status?
Once the courier collects your parcel from our facility, you will start to receive communication via email and SMS of updates as it progresses through their network on its way to you.
Can I change my delivery address after placing the order?
Unfortunately, we cannot change the delivery address once the order is placed. Please ensure the accuracy of your address before confirming the order.
Can I cancel or modify my order after it's been placed?
If you need to cancel or modify your order, please contact our customer support as soon as possible. We'll do our best to accommodate your request if the order hasn't been dispatched yet.
What happens if I'm not available to receive the delivery?
The courier will usually leave a note with instructions for rearranging delivery or picking up the package from a local collection point.
What should I do if my order hasn't arrived within the expected timeframe?
If your order hasn't arrived within the specified time, please reach out to our customer support via email for assistance.
What happens if an item is damaged during shipping?
In the rare event that an item arrives damaged, please take photos of the packaging and the item, and contact our customer support immediately. We will guide you through the necessary steps for a replacement or refund.
